Contact Us

Address

ElderSource
10688 Old St. Augustine Road
Jacksonville, FL 32257

Hours of Operation

Office: Monday through Friday, 8 a.m. to 5 p.m.
HelpLine: Monday through Friday, 8 a.m. to 5 p.m.

Call

Toll free: 1(888)242-4464
Local: (904)391-6600
Fax: (904)391-6693
Visually or audio-impaired dial Florida Relay Services at 7-1-1

Make a Referral

Are you in need of information and available services in Northeast Florida? Please fill out the referral form below to have a Customer Service Specialist from the Elder HelpLine reach out to you. The HelpLine is open for phone calls Monday – Friday 8:00 a.m. – 5:00 p.m.

Notice

We are currently implementing a new database system which may result in delays when contacting our Elder Helpline. Please click here to complete this referral form for assistance, which will be sent to the Helpline Staff. Thank you for your patience.

Intake Pre-screen/Referral Form for Services

Thank you!

eldersource logo